Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout

So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?

Not sure it is really needed. Macs aren't that hard to use without some calss

Never bought One-to-One only because I enjoy setting my devices up on my own. Feels like opening another gift, the first gift being whatever you bought, then loading all your things on there from a Time Machine or iCloud backup is the second. Actually for me though, discovering all the smaller updates Apple didn't cover in the Keynote or on their website is fun and almost like the third.

#nolife #yesiwillusehashtags #yesimgoingonmythird I'm gonna stop now, hah.

I worked at Apple retail as a Genius up until last week so I have some insight into why they are discontinuing the program. When they looked at the number of sessions they were delivering and the demand for workshops it was clear why One to One needed to change. At our particular store, 5% of the One to One members were utilizing 60% of the training resources. People who were new to the program and had just signed up were often unable to schedule their first One to One session for one or two weeks out and so lost interest after the initial data transfer that was part of the program.

Apple is not giving up on customer service. This is not a cost cutting measure as so many people seem to believe. This is a re-alocation of resources to better serve customer demand through more FREE classes and Workshops.

I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.

Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was. Over half did not have Find My iPhone or iCloud Backup turned on. These are basic elements of iOS that far too many people are going without that easily improve the user experience dramatically.

Rather than some greasy Genius bar employee cutting open your new pride and joy!

What a terrible completely rude, insulting, and unnecessary thing to say. I've had many excellent interchanges with Apple Store employees. They have been very helpful in dealing with some hardware issues I've had. Every one of them has been knowledgable and helpful. And I'm quite sure many of them have had to deal with insulting people like yourself and have done so gracefully. Just remember what you said when some support person treats you as you treat them.