Apple Internal Support Acknowledges MacBook Air Display Issues, Software Update Coming
Earlier this week, we
noted increasing reports of video distortion and other issues being experienced by users of Apple's new MacBook Air. According to
BGR's new tipster with access to Apple's internal support documentation, the company is
aware of the issue and will address it in a forthcoming software update.
According to the support documents captured by the tipster, Apple has identified both "horizontal flickering" and "fading dark to light colors" as symptoms users may experience.
Until the software update is rolled out, support staff are advised to force a display power cycle on the customer's computer by closing the display and allowing the computer to sleep for ten seconds in an effort to address the issue.
Have the customer put the computer to sleep by closing the lid, wait 10 seconds, then open the lid to wake the computer. This should force a display power cycle, and the display should return to normal. Do not process an EFFA capture if the issue is resolved after this sleep and wake cycle.
The issue has been isolated and will be fixed in an upcoming software update.
No timeframe for the release of the software update is known at this time.
Popular Stories
Apple is preparing to refresh every Mac it sells over the next two years, according to Bloomberg's Mark Gurman.
The plans come amid a Mac resurgence, with sales projected to climb for a third consecutive year, partly thanks to a growing following among users who lean on the machines for demanding, agent-based AI workloads.
The wave of new Macs will begin this fall with a refreshed...
Apple's next MacBook Air is several months away, but if you've been holding off on an upgrade, here's why now could actually be a good time to buy.
The Current Air is the Best Value Mid-Tier Mac
The M5 MacBook Air starts at $1,299 following Apple's recent $200 price hike, but Amazon is already knocking $100 off, bringing it down to $1,199. The base model's 16GB of RAM means it's no longer...
Apple is developing an all-new operating system that is essentially a mix of tvOS, watchOS, and iOS, according to Bloomberg's Mark Gurman.
In a report this week, he said the operating system will feature a grid of icons, widgets, and apps, along with customizable clock faces.
The new software platform is intended for Apple's long-rumored smart home hub. With built-in facial recognition,...
