Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app's usefulness for getting service and support for Apple devices.
The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about your upcoming Genius Bar or Apple Authorized Service Provider reservations sent by text message or phone.
Though not mentioned in the release notes, the update introduces a new Check Coverage App Clip for those who do not have the Apple Support app installed. If you go to Apple's Check Coverage website on an iPhone without the app, you will be able to use the App Clip to see device information without needing to download the full Apple Support app.
The Apple Support app is designed to provide an easy to use resource on the iPhone and iPad for getting help with hardware issues. It is a free app that can be downloaded from the App Store. [Direct Link]
Wednesday October 21, 2026 10:55 am PDT by Juli Clover
Apple today updated its Apple Support app to add support for the iPhone Duo and iOS 27.1 (which the Duo ships with). Apple Support will now display properly on the iPhone Duo's wider screen, and it can be used alongside other apps in Split View.
iPhone Duo reviews went live today, and poorly sized apps are a recurring complaint among reviewers. Apps that aren't updated for iPhone Duo are...
Friday October 30, 2026 3:20 pm PDT by Joe Rossignol
In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue.
If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures....
Thursday October 29, 2026 1:47 pm PDT by Joe Rossignol
While the new iPad mini has an OLED display, the device does not support ProMotion, meaning the display's refresh rate is limited to 60Hz instead of 120Hz.
ProMotion support would have allowed for the iPad mini's refresh rate to automatically adjust from 10Hz to 120Hz depending on the content being displayed, but evidently Apple has kept the feature exclusive to the iPad Pro among iPad...
