Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process.
In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way.
The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order.
Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices.
If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are.
Update: Apple is indeed attempting to fix this problem for its iPhone Upgrade Program customers. Many people who were affected by the order failure issue are being given improved delivery estimates that match the delivery dates they would have received should their orders have originally gone through.
Top Rated Comments
I actually only started hitting the gym to get out of a mind funk, but it's helped me lose weight too. Who would have thought?
Anywho, having the watch is pretty awesome now. Helped me burn 500 active calories in one 3.5 mile run on the treadmill yesterday. When I felt like giving up, it heled me see my goal and finish it through.
Apple really needs to re-examine how they do their preordering process. A mad rush a 12AM PST doesn’t seem to be practical anymore.
The fault is on their end, not the consumer.
Over at the Verizon thread, you’ll see over 30 pages of people chanting and many exclamation points of excitement from their smooth and effortless pre order process with launch day delivery. I recommend you drop financing with Apple and start to finance with your carrier.
Apple has to cater to the entire world on pre order day. Your carrier just caters to its own customers. And if you’re front and center, you WILL get a launch day delivery.
This is my 5th iPhone pre ordered on VZW.Com
iPhone 5 launch day
iPhone 5s launch day
iPhone 6 Plus launch day
iPhone 7 Plus launch day
iPhone X launch day delivery
And all of them where pre ordered on their website minutes before Apple did theirs. All under 2 minutes with me reading everything.
It’s a no brainer my friend.
My order is in preparing to ship :D