Apple Says 2011 MacBook Pro No Longer Eligible For 'Video Issues' Repair Program - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Says 2011 MacBook Pro No Longer Eligible For 'Video Issues' Repair Program

by

macbook pro 2011Apple says the following models are no longer eligible for its MacBook Pro Repair Extension Program for Video Issues:

• 15-inch, Early 2011
• 15-inch, Late 2011
• 17-inch, Early 2011
• 17-inch, Late 2011

The following MacBook Pro models remain eligible, so long as they were purchased less than four years ago:

• Retina, 15-inch, Mid 2012
• Retina, 15 inch, Early 2013

Apple launched the repair program in February 2015 to address a "small percentage" of MacBook Pro models that "may exhibit distorted video, no video, or unexpected system restarts," allegedly due to faulty GPUs.

The program expired on December 31, 2016, but it's still in effect for eligible models up to four years from their original date of sale.

A support document on Apple's website says the affected models were sold between February 2011 and December 2013. Use the "Check Your Coverage" tool on Apple's website to determine if a particular model is eligible.

The video issues impacted many customers, prompting a class-action lawsuit against Apple and an online petition with over 40,000 signatures. Affected users often experience visual banding or malfunctions on the screen, particularly when watching HD videos or using pro apps such as Final Cut Pro X.

Apple will continue to repair Mid 2012 or Early 2013 models, free of charge. Affected customers can call an Apple Store to schedule a Genius Bar appointment, visit an Apple Authorized Service Provider, or call Apple Support and request a postage paid box to mail in the MacBook Pro to a local Apple Repair Center.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)
Related Forum: MacBook Pro

Top Rated Comments

digitalrampage Avatar
122 months ago
yes, yes it did. these machines are going on 7 years old. If any of my customers have one that still works, I'm sure to tell them about the ticking time bomb in the GPU. After letting them vent some verbal frustrations i remind them that the car they pulled up in is less than 3 years old and they traded up from one that was hardly 5 years old at the time of the trade.

"what do you mean you don't service a 2006 MacBook pro any more?" ......."here have a chrome book, it'll be an upgrade"
I'm not sure what your role is, but if you work at Apple or an Authorised Dealership, you are awful at your job.
Score: 16 Votes (Like | Disagree)
122 months ago
FYI
This problem is also happening on PC laptops.

I have a bunch of HP elitebook 8560s at work that are failing with the Radeon GPU in them, and have been failing for a while.

HP extended 3 yr warranty is well and truly up, HP haven't done anything to offer extended warranty.

All the vendors use the same GPUs and all will have similar issues when there is a GPU fault.


Apple did far more for their customers than any PC vendor here, so your decision to not buy a macbook (if based on this failure) is flawed...

The reason it is so prevalent on the MBP is because all the 15s had the AMD GPU in them. The HPs in question could have been ordered with integrated only, Nvidia, or AMD; only the AMD ones in this case are failing.

Nvidia had problems a couple of years earlier - similar problem, Apple did a similar extended repair program. Don't believe any of the PC vendors did.
Apple did nothing until they were sued.

http://appleinsider.com/articles/15/01/15/2011-macbook-pro-graphics-class-action-suit-expands-accuses-apple-of-concealing-defects
Score: 11 Votes (Like | Disagree)
iamMacPerson Avatar
122 months ago
Did they ever really fix the issue? Last I recall they were just replacing the logic boards with no real fix, meaning all these machines are doomed to die the same death they did last time.
Score: 10 Votes (Like | Disagree)
fastasleep Avatar
122 months ago
Did they ever really fix the issue? Last I recall they were just replacing the logic boards with no real fix, meaning all these machines are doomed to die the same death they did last time.
They were replacing them with identical logic boards, nothing changed on them. I am on my fourth(?) logic board, last one I had replaced back in December before the program ended. Crossing my fingers this one lasts until I get motivated to upgrade.
Score: 7 Votes (Like | Disagree)
The_Martini_Cat Avatar
122 months ago
I have this problem. It is intermittent. I have decided not to follow up on it. However, I have also set decided not to buy another MacBook Pro.
Score: 5 Votes (Like | Disagree)
Mr_Brightside_@ Avatar
122 months ago
I'm not sure what your role is, but if you work at Apple or an Authorised Dealership, you are awful at your job.
Yeah I hear the Apple store sells a lot of chrome books.
Score: 5 Votes (Like | Disagree)

Popular Stories

M5 MacBook Pro

Apple Apparently Cancels Plans for Two New MacBooks

Thursday September 3, 2026 7:12 am PDT by
Apple has canceled plans for a foldable MacBook and a larger OLED MacBook Pro model, according to research firm Omdia. In a new research note, Omdia said Apple has scrapped development of a large foldable MacBook that would have measured between 16.1 and 18 inches when unfolded. It was previously reported that this device had already slipped out of its original 2026 production window, with...
macOS Golden Gate HDR

macOS Golden Gate Seems to Hint at MacBook Pro With OLED Display

Tuesday September 1, 2026 12:34 pm PDT by
As noted by Broadcasts developer Steven Troughton-Smith, many Liquid Glass interface elements on the macOS Golden Gate beta have an even glassier appearance on certain high-end OLED displays with HDR support than they do on ordinary displays. Apple reportedly plans to release new MacBook Pro or "MacBook Ultra" models with an OLED display by early 2027, so it is likely that macOS Golden Gate...
MacBook Pro Low Angle Wide Lens 2

Mini-LED MacBook Pro Models Could Stick Around Until 2028

Thursday September 3, 2026 7:01 am PDT by
Apple has reportedly revised its plans for adopting OLED displays across its MacBook lineup, and its existing LCD-based MacBook Pro models with mini-LED backlighting are now expected to remain available for longer than anticipated. According to a new OLED adoption roadmap published by research firm Omdia, Apple still intends long-term adoption of OLED panels across MacBooks and iPads, but...

🔗 Related Apple News & Rumors

Stay updated with the latest Apple ecosystem news and verified rumors