Apple Introduces New Dedicated Twitter Account for 'Apple Music Help'

So will they fix my messed up database that is hosed by Apple Music/match/and my own tags and artwork that was overwritten by Apples mess.

beat 1 is the worst product apple has made in years and I'm a total fan boy

How can a radio station be their worst product? As radio goes its of pretty high quality.

The fact that they're doing this means there's something terribly wrong with the app/service.

A fact that is often glossed over but still a big reason as to why this app sucks is the number of features removed such as Shake-to-Shuffle (which was always optional) and a landscape mode. Removing useful app features is very un-Apple and I would like to know their reasoning behind it.

The app is also clunky, buggy and even more poorly optimized for the iPad display than it was in iOS 7/8. Man, the iPad has barely been shown any love UI-wise since iOS 7.

The best music app was in iOS 6 and while the music app in iOS 7-8.3 had a lot of terrible UI decisions made, at least it kept the core functionalities and features (for the most part) intact.

Apple, all I want is a simple iPod app on par with iOS 6 to efficiently play my locally stored music without this extra streaming and radio crap. At the very least spin off the streaming service into its own (optional) app so that my personal music collection doesn't get sidelined by a service which I (and many, many others) do not care or plan to use.

Remember when the iPhone was touted as a "widescreen iPod with touch controls"? WTF happened?

That's bizarre. Is there a precedent for companies to offer tech support through Twitter? I guess it seems like a good idea, but strikes me as weird. What happened the good ole knowledge base and support sites of yesteryear?

An entire series of Apple Music how-to videos, now a dedicated Twitter help account? Really?!?

Here's a novel thought, why not overhaul that sucktacular UI instead?

SMH

Every modern consumer facing company does this.

I wonder why it took them this long to set one up? I really get the feeling Apple Music paid subscriptions are not what Apple had hoped.