Apple has begun preparing its retail employees and retail partners for the upcoming launch of its Apple Pay mobile payments service with a host of new training materials that show the feature in action, reports9to5Mac.
Users will be able to set up Apple Pay in Passbook or through the Settings app, as up to eight credit or debit cards be connected with an iTunes account or by scanning one in with the iPhone's camera. Every card connected to the service will allow users to access a number of features, including the ability to see a simple transaction list, the ability to turn on push notifications, and an area that allows quick access to a bank's phone number and an accompanying app. Passbook will also be able to automatically update an expired card with a new expiration date without the need to re-enter information.
For Apple's own stores, a customer will be able to return an item simply by holding an iPhone near a payment terminal to give a list of their recent transactions. Receipts from Apple Store purchases will also not display a customer's contact information or credit card number, but will rather show just the last four digits of a device's Apple Pay ID. If Apple Pay is not working properly for an Apple Store customer, retail employees will be able to use the "Apple Pay Demo" diagnostic software that can determine whether a device is having a hardware problem or other issue. For non-hardware issues, customers will be referred to their appropriate credit card providers or banks.
Apple's training materials note that its retail employee should emphasize the simplicity and security of Apple Pay to convince customers to use the service. All Apple Store employees will receive one hour of mandatory Apple Pay training this week ahead of the service's impending launch. The report also notes that Apple has already launched Apple Pay at its Caffe Macs cafeteria located in its 1 Infinite Loop headquarters.
An internal memo addressed to Walgreens employees that surfaced yesterday suggested that Apple Pay may be going live next Saturday, October 18. Apple Pay will be enabled on the iPhone 6 and iPhone 6 Plus through an update to iOS 8. The seeded versions of iOS 8.1 to developers first revealed hidden Apple Pay settings and set up screens, which may indicate that the service might be launching alongside the update.
Apple is expected to detail full launch plans for Apple Pay and iOS 8.1 at its event this Thursday, October 16. The company is also expected to announce its next-generation iPad Air and Retina iPad mini, new iMacs with at least the 27-inch version receiving a high-resolution Retina display, and perhaps even a new Mac Mini.
Wednesday October 22, 2025 4:44 pm PDT by Juli Clover
Back in 2012, an Apple retail employee named Sam Sung went viral because his name is similar to Samsung, one of Apple's main competitors. In a recent interview with Business Insider, he detailed that period in his life, how Apple responded, and he explained why he ultimately changed his name.
Someone posted an image of Sung's Apple business card on Reddit in 2012, and it spread rapidly....
Wednesday October 22, 2025 6:15 am PDT by Joe Rossignol
The upcoming iOS 26.1 update includes a handful of new features and changes for iPhones, including a toggle for changing the appearance of the Liquid Glass design, "slide to stop" for alarms in the Clock app, and more.
iOS 26.1 is currently in beta testing. The update will likely be released in the first half of November, and it is compatible with the iPhone 11 series and newer, but some...
Friday October 24, 2025 2:30 pm PDT by Juli Clover
In the fourth iOS 26.1 beta, Apple added a "Tinted" option that reduces the translucency of Liquid Glass for those who prefer a more opaque look. I saw some comments wondering whether the setting might preserve battery life, so I thought I'd do some testing.
Test Settings
I did four separate tests using the iPhone 17 Pro Max, and I kept the parameters as similar as possible. Here are the...
Apple's new iPhone lineup launched in the fall of 2027 will be called the "iPhone 20" models, rather than the "iPhone 19," according to research firm Omdia.
Speaking at a conference in Seoul (via ETNews), Omdia Chief Researcher Heo Moo-yeol corroborated rumors that Apple plans to move the launch of its standard iPhone to the first half of the year and provided some additional clarity about...
Thursday October 23, 2025 3:55 pm PDT by Juli Clover
Apple is one of several tech companies that will contribute to the construction of U.S. President Donald Trump's 90,000-square-foot ballroom, reports CNN.
Construction began on the ballroom this week, and the White House's east wing was torn down. Trump claims that the ballroom will cost $350 million, and that it will be privately funded through donations. The cost has already increased $150 ...
Thursday October 23, 2025 7:44 am PDT by Joe Rossignol
In select U.S. states, residents can add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports and businesses, and in select apps.
Starting today, the feature is available to residents of West Virginia. To set it up, open the Wallet app and tap on the plus sign in...
Wednesday October 22, 2025 11:34 am PDT by Juli Clover
General Motors began phasing out support for CarPlay in its electric vehicles back in 2023, leading to complaints from iPhone users, but the company has no plans to back down.
In fact, GM is going further and plans to remove CarPlay from all future gas vehicles, too. In an interview with The Verge, GM CEO Mary Barra said that the company opted to prioritize its platform for EVs, but the...
Apple is "drastically" cutting production of the iPhone Air and shifting focus toward the iPhone 17 and iPhone 17 Pro models, Nikkei Asia reports.
The business publication claims to have learned of a major cut to iPhone Air production motivated by weaker-than-expected consumer interest, nearly to "end of production levels." Despite early reports of the iPhone Air selling out within hours of...
Wednesday October 22, 2025 10:48 am PDT by Juli Clover
iPhone Air demand failed to meet Apple's expectations and the company's supply chain is scaling back shipments and production, reports Apple analyst Ming-Chi Kuo.
Subscribe to the MacRumors YouTube channel for more videos.
Suppliers are expected to reduce capacity by more than 80 percent between now and the first quarter of 2026, and some components with longer lead times will be discontinued ...
Mostly because it's not super clear that my credit union Visa won't work. This is in contrast to how google wallet seems to work with any credit card and to the consumer it would make sense that any card that can be used to make purchases through itunes should work. I guess for Apple Pay there is more needed on the back end to work intimately with banks than just processing a credit card payment???
https://www.apple.com/apple-pay/
It can't be clearer than that. But you have to have eyes on your face to see it. Not an unreal expectation.
This has the potential to make Apple more $$$ than anything else they've done so far. If the security turns out to be as ironclad as even the financial institutions are now saying, this is going to be a watershed moment for the company.
The potential for earnings growth with their payment system eclipses anything that came before. Well done Cupertino!
Apple's training materials note that its retail employee should emphasize the simplicity and security of Apple Pay to lure customers into using the service.
I don't like the word lure... Impress would be better
