Leading Japanese Carrier NTT DoCoMo Losing Customers as iPhone Deal Remains Elusive - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Leading Japanese Carrier NTT DoCoMo Losing Customers as iPhone Deal Remains Elusive

Reuters reports on difficulties being faced by NTT DoCoMo, Japan's largest mobile carrier with 60 million customers, as it has yet to reach a deal with Apple to offer the iPhone. The major hurdle to a deal has been DoCoMo's insistence on allowing its own services to be preloaded on devices it carries.

It is paying heavily for that obstinacy - with a net 3.2 million users jumping ship to its two domestic rivals over the last 4-1/2 years - but is determined to protect the walled garden of services it has built around its own smartphones.

"We're trying to develop a lifestyle system," NTT DoCoMo CEO Kaoru Kato told Reuters in an interview this week.

The report notes that while DoCoMo pioneered a number of smartphone services, those services have been surpassed in popularity and ease of use by third-party offerings. Combining that reduced consumer reliance on DoCoMo's own services with Apple's equally obstinate position that carriers can not preload apps and services on the iPhone may leave DoCoMo in an increasingly difficult position with its customers.

DoCoMo appears to be banking on iPhone saturation at rival carriers Softbank and KDDI to force Apple to relent as it seeks to drive further sales growth of the popular device, but DoCoMo's list of demands, which also includes carrier branding on handsets themselves, clashes so strongly with Apple's philosophy for the iPhone that an imminent deal appears unlikely.

ntt_docomo_logo
Little appears to have changed in the stalemate between Apple and DoCoMo, as a November 2011 report highlighted many of the same sticking points. And with the iPhone continuing to lead the Japanese smartphone market even without DoCoMo on board, it appears that Apple may be able to continue negotiating from a position of strength.

Still, Samsung's dramatic rise in most of the rest of the world has enabled it to surpass the iPhone in many markets, and Apple may be feeling some pressure to make its best effort to ensure that a similar scenario does not play out in Japan.

Related Forum: iPhone

Popular Stories

Apple Event Logo

Apple Working on All-New Operating System

Wednesday July 29, 2026 11:39 am PDT by
Apple is developing an all-new operating system that is essentially a mix of tvOS, watchOS, and iOS, according to Bloomberg's Mark Gurman. In a report this week, he said the operating system will feature a grid of icons, widgets, and apps, along with customizable clock faces. The new software platform is intended for Apple's long-rumored smart home hub. With built-in facial recognition,...
imac video apple feature

Apple Made Its Second-Biggest Acquisition Ever This Year

Wednesday July 29, 2026 12:03 pm PDT by
Apple this year acquired Israeli startup Q.ai for close to $2 billion, according to the Financial Times. That would make this Apple's second-biggest acquisition ever, after it paid $3 billion for the popular headphone maker Beats in 2014. This is also the largest known Apple acquisition since the company purchased Intel's smartphone modem business and patents for $1 billion in 2019. Q.ai...
Dynamic Island iPhone 18 Pro Feature

iPhone 18 Pro: Twelve Changes Coming to Apple's Next Flagship

Thursday July 30, 2026 3:43 am PDT by
We're less than two months out from the launch of Apple's premium next-generation smartphone lineup, and while we're not expecting a dramatic change in terms of functionality, there are still several enhancements rumored to be coming to the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth noting is that Apple is reportedly planning a major change to its iPhone release cycle this year,...

Top Rated Comments

blackburn Avatar
171 months ago
Carriers should never ever brand their phones, much less mess around with the software.

Never saw a carrier modified phone that had any advantage to a normal phone.
Score: 46 Votes (Like | Disagree)
Ljohnson72 Avatar
171 months ago
Kinda hoping the same for NTT DoCoMo, showing that Apple cannot dictate every carrier they want :)

LOL... Seriously?

It's Apple's phone; you play by their rules if you want to sell it. Simple enough.
Score: 33 Votes (Like | Disagree)
ChrisTX Avatar
171 months ago
One of the main reasons I like the iPhone. No carrier branding, and no crapware on their devices. It is hands off from everyone but Apple.
Score: 20 Votes (Like | Disagree)
171 months ago
I hope Apple stand firm over this, only because if they let DoCoMo brand devices and preload apps, it would only open the floodgates for other carriers to do the same.

And it wouldn't be avoidable by buying an unlocked device directly from Apple either. It would be automatic just like today's carrier updates are.
Score: 20 Votes (Like | Disagree)
171 months ago
Kinda hoping the same for NTT DoCoMo, showing that Apple cannot dictate every carrier they want :)

Except for the fact that the iPhone continues to be the most popular smartphone in Japan (according to this article) and that Samsung sells only 1/5 the number phones in the country. Then consider that DoCoMo has lost 3.4 million subscribers because they don't carry the iPhone. Now who do you think has the most bargaining power?

As for your lamented desire to see Apple taken down a notch I don't get your point at all.
Score: 18 Votes (Like | Disagree)
171 months ago
Kinda hoping the same for NTT DoCoMo, showing that Apple cannot dictate every carrier they want :)

Android fanboys are a funny lot. They hate the carriers but hate the iPhone even more for Apple having a far superior mobile OS people actually ask for by name allowing Apple to dictate demands to carriers instead of bending over backwards to them.
Score: 15 Votes (Like | Disagree)

🔗 Related Apple News & Rumors

Stay updated with the latest Apple ecosystem news and verified rumors